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Support.
When (and how)
you need it.
BIDTEK support is here to guide you.

Whether you’re new to tendering or just need a hand mid-bid.

You don’t need to figure it out alone — real help is only a few clicks away.

Helpdesk

Track your request, see updates, and get notified when it’s resolved.

Email support

Prefer to send a message? We aim to respond within one business day.

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Resource library

Step-by-step guides, tendering tips, and walkthroughs — all in plain English.

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Your bids submitted – now what?

Once your bid is in, you’ll automatically get a notification when tenders are awarded.

No matter the result we learn from every bid, building capability and refining copy so it gives you more chance of success.

Frequently Asked Questions.
  • Do I need to be experienced with tenders?

    No.

    BIDTEK is designed for business owners and teams without a tender background. The platform guides you through each step.

  • How long does it take to set up?

    About an hour to build your profile. After that, you’ll save time every time you bid.

  • How do I change my password?

    You can change your password in the Settings section inside the portal.

  • What happens if I forget my password?

    You can reset your password by clicking the Password reset link on the logout page or inside the login popup.

  • Can my team use it too?

    Yes.

    You can invite team members to help create, review or submit bids depending on your plan.

  • Is there a free trial?

    Yes.

    you can explore the platform and see how it works before choosing a plan.

  • What if I don’t win straight away?

    That’s normal. BIDTEK gives you feedback to help improve every submission and boost your chances next time.

  • How secure is BIDTEK?

    Very.

    Your data is encrypted, securely stored on Australian servers and never shared.

  • Who is BIDTEK for?

    BIDTEK is built for small and mid-sized Australian businesses who want to start bidding for government tenders — or improve how they do it. You don’t need a bid writer, a big team, or prior experience to get started.

  • Do I need to be tech-savvy to use BIDTEK?

    No.

    BIDTEK is designed for business owners, not IT pros. It’s structured, supported, and easy to follow — even if you’ve never bid before.

  • What makes BIDTEK different?

    BIDTEK is purpose-built to make tendering easier. It combines AI, automation and real support to make tendering easier, faster, and far more accessible. No generic templates, no inflated pricing — just a smarter way to bid.

  • Is BIDTEK just for new businesses?

    Not at all.

    It’s built for businesses of all shapes and sizes. BIDTEK helps you improve your process, sharpen your responses, and stay competitive.

  • Is my information secure?

    Yes.

    BIDTEK is hosted on secure Australian servers, and all data is encrypted and handled in line with strict national privacy standards. You always stay in control of your information.

  • What if I need help?

    You’ll have access to in-platform support, help articles, and real people who know the space. And if you want extra input, we can connect you with trusted bid writing professionals too.